www.longlivelives.com OR “Aeran lab India Private Limited” does not entertain
returns after the order is successfully placed and payment is made by the buyer.
Buyers are requested to place the order only if they agree with this term.
wwwlonglivelives.com OR “Aeran Lab India Private Limited” will accept
exchange of the products purchased through the website wwwlonglivelives.com
or through our health experts, subject to the terms and conditions mentioned
– Exchange requests will be entertained only in case the product(s) received by
the buyer are in damaged or expired condition. All the refunds would be in the
form of Credit note only.
– Buyer has to inform www.longliveslives.com OR “Aeran Lab India Private
Limited” of his/her intention to exchange the broken products within 48 hrs of
delivery of the goods at his/her shipping address.
– Such broken goods should be sent to “Aeran Lab India Private Limited” only
after written email consent from www.longlivelives.com OR “Aeran Lab India
Private Limited" to send back the product.
– All exchanges will be made after the returned shipment of products is received
by Aeran Lab India Private Limited. The courier charges for returning the broken
cases will be borne by “Aeran Lab India Private lImited”.
-Return orders are to be sent back to the following address:
1st floor, commercial building
Near Galaxy hospital,
Kanakia road, Mira road (E)
Cancellation & Refund Policy
You cannot cancel the order and demand refund once the order is successfully
placed and processed by the payment gateway. Refund requests will only be
considered in the following cases, and refund will be in the form of Credit notes:
– If the buyer does not get the delivery of the ordered products within 30 days if
Aeran Lab India fails to ship the ordered products.
– If the shipping location is not serviced by our partner courier companies.
No refund requests will be entertained for damaged products. Damaged
products will be exchanged as per our exchange policy.
From the date of written confirmation of refund to the customer, the amount
will be refunded within the next 7-10 business days.
The amount will be refunded in form of Credit note.
No Returns will be entertained if a customer wants to return the product for the
reason that he/she doesn't like it after delivery of the product or feels the product
doesn't match his or her expectations. No refunds will be given in the following
– Incorrect or insufficient address mentioned by the customer
– Non- availability of recipient at the mentioned address and/or premises
– Refusal to accept products
– Delivered at the place/to the person specifically mentioned by the customer
other than the customer himself.
– Force majeure event
– In case the product has undergone any tampering by the customer
All emails in this regard are to be sent to firstname.lastname@example.org