Online longlivelives Order & Delivery Policy
Placing an order can be done from our online store longlivelives.com. Should you place the order from the site, you have to be sure that personal data is correct and updated. We suggest customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
- Always keep the transaction details with you for reference.
- We deliver our products within India and overseas. Shipping will be done by a third-party courier.
- Delivery fees will be applicable of Rs 100, if the order amount is below 1000 Rs.
Order Processing Time
You can expect your order to be processed within approximately 48-72 hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are also not processed on weekends and holidays.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verifications or information before accepting any order.
Order Acknowledgement and updates
We will keep you informed of your order status via Contact Nos and mails.
Delivery of the Order / Timings
Orders are generallydelivered within 6-7 Working Days from the Order Date, however few orders may take longer depending on geographical and infrastructural limitation which are beyond our limits. (Friday, Saturday & Public Holidays are not accountable).
Orders will be Delivered as per above given delivery schedules. In case of Non Availability of the Customer or Payment upon Delivery, then the Order is rescheduled for Delivery within next 3 Working Days.
Once the Order delivered to customer, it is the sole responsibility of the customer to verify all the details of the Order & the Products.
Customers cannot cancel an order from the website. They can cancel their order via phone, email or chat only. Customer can cancel their order within 24 hours or before dispatches; refunds will be made back to the payment solution used initially by the customer. Depending on the Bank & Card Used the refund process can take from 15 days to 45 days.